Return and Refund Policy

Effective Date: 01 April 2024

At Lenzn, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our Return and Refund Policy below. We are here to help!

Returns

If you are not satisfied with your purchase for any reason, please contact us at [email protected] within 30 days after receiving your product. We will issue a refund upon receiving the returned items. This policy applies only to items purchased directly from our website at www.lenzn.com or through the legal websites and official selling channels.

Please include your reason for return when you submit your request.

Returnable Items

You may return/refund or exchange items within 30 days of receiving them if they meet the following criteria:

  • Items that are damaged, broken, or soiled upon arrival.
  • Items received in the incorrect size or color.
  • Unused items that do not meet your expectations within 30 days of receipt.

Non-Returnable Items

We will not accept returns under the following conditions:

  • Items returned outside the 30-day return window.
  • Used or misused items.
  • Lost or stolen items.

Please ensure that the returned items are in good condition and include all original products and accessories. No additional notes are necessary.

Return and Refund Policy

Return Process

1. Once your return package is received and inspected, we will send you an email notification confirming that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, we will process your refund promptly, and the funds should be reflected in your account within 2-3 business days.

2. If you have completed the above steps and have not received your refund, please contact us at [email protected].

Return Shipping Costs

  • All shipping fees for returns or exchanges are the customer’s responsibility. Shipping fees are non-refundable.
  • We will provide you with a return shipping label, but the cost will be deducted from your refund.

Damaged Items

If you receive a damaged item or if any accessories are missing, please contact us at [email protected]. We will work to resolve the issue as quickly as possible, typically within 12 hours.

Cancellations

You may cancel your order before it has shipped for a full refund. Cancellations will not be accepted after the order has been shipped.

Exchanges

You may request an exchange before your package has been dispatched. If you wish to exchange an item after it has been shipped, the shipping fees for the exchange will be the responsibility of the customer.

Customer Support

If you have any questions or require assistance regarding our Return and Refund Policy, please reach out to us:

Lenzn
Email: [email protected]
Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM Central Time.

Policy Updates

Lenzn reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review our policy periodically to stay informed.