LENZN Backpack Warranty

At LENZN, we are committed to the quality and craftsmanship of our backpacks. Every LENZN backpack is warranted to be free from defects in materials and workmanship for one year from the date of purchase. By registering your product online within 30 days of purchase, you activate this warranty and gain access to our dedicated customer service team.

What is Covered:

  • Defects in materials and workmanship under normal use conditions.

What is Not Covered:

  • Damage resulting from accidents, misuse, abuse, or neglect.
  • Normal wear and tear, including fading, scuffs, or stains.
  • Unauthorized modifications or repairs.
  • Damage caused by exposure to extreme conditions (e.g., chemicals, high heat).

How to Make a Claim:

  1. Visit our website at www.lenzn.com and fill out the warranty claim form.
  2. Provide proof of purchase, a description of the issue, and photographs of the defect.
  3. Our team will review your claim and respond within 48 hours with further instructions.

Extended Warranty:

For added peace of mind, you can purchase our extended warranty, which covers your backpack for an additional two years. This option is available within 90 days of your original purchase.

Customer Support:

For any questions or assistance, please contact our customer support team at:
Email: [email protected]