Contact us
FREQUENTLY ASKED QUESTIONS
Yes, we aim to provide you with the exact product as shown in the pictures on our website. However, please be aware that slight variations in color may occur due to different lighting conditions and screen settings. For detailed information about the materials and features of each backpack, please refer to the product description. Your satisfaction is our priority!
Feel free to ask if you need more assistance!
You can view your sales receipt in the "My Account" section of our website after you log in. Once you're logged in, navigate to your order history, where you will find details of all your purchases, including the sales receipts. If you have any trouble accessing it, please contact our customer support for assistance!
Let me know if you need help with more questions
Once your order is confirmed, we will process and ship your backpack within 1-3 business days. You will receive a shipping confirmation email with a tracking number, so you can monitor your shipment's progress. Delivery times vary based on your location and the shipping method selected at checkout. Typically, you can expect your order to arrive within 5-7 business days after it has shipped. If you have any questions about your shipment, feel free to reach out to our customer support team!
If you need more questions answered, just let me know!
Scelerisque parturient sagittis nisi in aliquam dui scelerisque non consectetur aptent hac adipiscing ullamcorper pulvinar sit vestibulum purus facilisi hendrerit mus nisl massa ut parturient consectetur cum justo fames torquent.
Ac curae aliquet vivamus aptent duis congue urna venenatis ridiculus faucibus tincidunt a lorem rutrum nullam potenti adipiscing.Adipiscing.
Yes, we regularly restock items that are indicated as “out of stock.” To stay updated on restocking information, we recommend signing up for our newsletter or following us on social media. If there's a specific item you're interested in, please feel free to contact our customer support, and we can provide you with more information on when it might be available again!
Let me know if you need help with more questions!
- Complete the Warranty Claim Form: To begin the warranty process, please visit our website at www.lenzn.com. Fill out the warranty claim form, ensuring you include your proof of purchase, a detailed description of the issue, and accompanying photos of the defect.
- Submit Your Claim: After submitting your claim, our dedicated team will review it and respond to you within 48 hours with further instructions.
- Return Shipping: If your claim is approved, we will provide you with a prepaid shipping label to facilitate the return of your backpack to our repair center.
Thank you for your understanding and cooperation. If you have any questions or need assistance, please feel free to contact our customer support team!
Let me know if you need any further edits or additional assistance!
Lenzn products are designed in Dallas, USA, and proudly manufactured in China
Our team is committed to processing and shipping your order as quickly as possible once it has been placed. Please note that after an order is confirmed, we are unable to change delivery addresses or hold orders for later shipment.
If you need to modify your delivery address or hold your shipment, we kindly recommend managing your delivery directly through the courier's website. They will provide you with the necessary options to assist you.
Thank you for your understanding. If you have any further questions, please do not hesitate to contact our customer support team!
At LENZN, we take pride in the quality and craftsmanship of our backpacks. Each LENZN backpack is warranted to be free from defects in materials and workmanship for one year from the date of purchase. To activate your warranty and access our dedicated customer service team, please register your product online at www.lenzn.com within 30 days of your purchase.
Thank you for choosing LENZN!
If you are not satisfied with your purchase, please contact us at [[email protected]] within 30 days of receiving your product. We will gladly issue a refund upon receipt of the returned items. This policy applies only to items purchased directly from our website, www.lenzn.com, or through our authorized selling channels.
When submitting your request, kindly include your reason for the return.
Returnable Items:
You may return or exchange items within 30 days if they meet the following criteria:
- Damaged, broken, or soiled items upon arrival.
- Incorrect size or color received.
- Unused items that do not meet your expectations.
Thank you for your understanding, and we appreciate your support! If you have any further questions, feel free to reach out!